Corporate Social Responsibility

Emergency Response

Emergency Preparedness

When managing an emergency, protecting lives and the environment requires a concerted team effort with local emergency responders. Williams has a long history of emergency preparedness, and we routinely work with local emergency responders and planning agencies to ensure safe operations of our facilities.


The Williams Integrated Management System contains the procedures for emergency preparedness, including the Gas Pipes Emergency Plan and Preparedness Manual and the Midstream Emergency Response Plans. These procedures and templates establish general emergency plans that serve as the basis to organize and maintain site-specific plans for each facility, ensuring the safety of our employees, contractors and communities.

Company representatives meet regularly with firefighters, emergency management officials, law enforcement

First Responder
Through our Atlantic Sunrise Community Grant Program, we have awarded more than $1.1 million to support emergency response organizations in the project area.

officers, public officials and planning agencies to review emergency response procedures and conduct annual emergency response drills. Safety drills, also known as tabletops, address how to respond in the event of an emergency and the essential steps to ensure public safety.


Everyone can contribute to safety and security by knowing where pipelines are in their communities and how

to recognize unauthorized activity or abnormal conditions. One of the greatest single challenges to safe pipeline operations is the accidental damage caused by excavation, construction, farming activities — or even homeowner construction and maintenance. Awareness is crucial in preventing pipeline accidents.


By working together, we can reduce third-party damage to the pipeline, prevent accidents and maintain public safety. Call us immediately if you see suspicious activity and/or unauthorized construction near the pipeline right of way. No one should conduct blasting, digging, ditching, drilling, leveling or plowing near the pipeline right of way without contacting the local one-call center at least 48 hours in advance to have underground utilities marked.

Our Response

How does the pipeline operator respond to an emergency?
Our trained personnel will:

  • Arrive at the site of the emergency and stop or reduce product flow to the area
  • Notify and work with the appropriate emergency response officials
  • Repair the facility and restore service as soon as possible
  • Fully investigate the cause of the incident

Call us immediately if you strike one of our pipelines or see someone working near them via our 24-Hour Control Centers.

Public Awareness Programs

Our public awareness programs are designed to enhance public safety and environmental protection through increased public awareness and knowledge. By sharing information with property owners, businesses, excavators, emergency responders, public officials and other interested parties, we aim to raise the awareness of our pipeline facilities and help the public better understand the role they can play in contributing to pipeline safety.


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Policies & Standards

For a full list, please visit our Policies & Standards page.